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Chapter 1 |
Organizational structure of the family services department
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Chapter 2 |
Detailed job descriptions, independent contractors vs. employees, compensation plans
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Chapter 3 |
Interviewing process to assist you in making the right staff selections
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Chapter 4 |
Effective training program to increase the quality of your counseling staff
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Chapter 5 |
Serving the immediate need family from the grief process to home visitation follow-up
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Chapter 6 |
Organized system of marketing letters to give counselor’s tools necessary to accommodate
most any circumstance and to represent the organization professionally
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Chapter 7 |
Personal contact approaches by telephone including federal telemarketing regulations
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Chapter 8 |
Pre-Need presentations with step by step process for obtaining quality referrals
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Chapter 9 & 10 |
Complete explanations and forms necessary to maintain activity reports measuring
the performance and productivity of each counselor and the overall team.
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